Meet Grace, your out-of-hours receptionist.
Every call answered, every referral captured, all 168 hours of the week. Grace answers questions about Empower Community Care and Inspire Supported Living, takes the caller's details, and hands the team a ready-made lead by morning.
Press "Start call" in the corner of this pageAllow the microphone when your browser asks, then speak to her exactly as a caller would. Prefer typing? Use the text box in the same panel.
Try one of these calls
"Hi, I'm calling from Brent adult social care with a referral for day care."
Watch her take the details one at a time, read them back, and promise a call within one working day.
"My brother lives at one of your homes and he's just rung me really upset."
She stays calm, checks nobody is in danger, and raises the on-call manager. On the live line this is where the call transfers.
"My mum has a learning disability. Do you do outreach, and how does funding work?"
She answers from the websites, will not quote prices or availability, and captures the enquiry for Sarah.
What happens after every call
Transcript and summaryEvery call is written up automatically, with a short plain-English summary.
Lead capturedName, role, service, borough, urgency, callback number and email land in a lead sheet.
Team alertedSarah and Otis get a message the moment a referral comes in, day or night.
Urgent calls transferredSafeguarding and same-day issues go straight to the on-call phone.